PRIVACY

INFORMATION WE COLLECT

Depending on how you use our website and services, we may collect:

• Your name
• Phone number
• Email address
• Delivery or pickup information
• Order details
• Payment and transaction information
• Information you provide when contacting us

We may also collect limited technical information about how you use our website, where applicable.

HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil your orders
• Arrange pickup and delivery
• Confirm and process payments
• Communicate with you about your orders
• Respond to customer enquiries
• Maintain accurate business and transaction records
• Improve the operation of our website and services
• Detect, prevent or address fraud, misuse or unauthorised activity

We use personal information where necessary to provide our services, for the purposes described in this policy, or where required or permitted by applicable law.

PAYMENTS

Online payments are processed through Paystack.

Your payment is handled through Paystack's payment infrastructure. Urban Street Food does not directly store your full payment card details.

Payment and transaction information may be provided to us by our payment provider where necessary to confirm, process and reconcile your transaction.

SHARING YOUR INFORMATION

We may share relevant information with trusted service providers where necessary to provide and operate our services.

This may include payment providers, delivery providers, technology providers, hosting providers, analytics services and other services that support our website and orders.

We do not sell your personal information.

We may also disclose information where required by law or where necessary to protect our rights, customers, business or services.

COOKIES & WEBSITE TECHNOLOGY

Our website may use cookies or similar technologies to:

• Support essential website functions
• Keep the website working properly
• Understand how the website is used
• Improve our services and user experience

Where third-party analytics, advertising or other technologies are used, their use may also be subject to the relevant provider's privacy practices.

HOW WE PROTECT YOUR INFORMATION

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website, electronic transmission or method of storage can be guaranteed to be completely secure.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include the period necessary to fulfil orders, provide customer support, maintain business and transaction records, resolve disputes, prevent misuse, and meet legal or regulatory requirements.

YOUR RIGHTS

Depending on applicable law, you may have rights concerning your personal information, including the right to request:

• Access to certain personal information we hold about you
• Correction of inaccurate information
• Deletion of certain information
• Other rights available under applicable law

To make a privacy-related request, contact Urban Street Food using the contact details provided on our website.

THIRD-PARTY SERVICES

Our website may connect with third-party services that help us provide and operate our services.

These may include services for:

• Payment processing
• Delivery
• Website hosting and technology
• Authentication
• Analytics
• Other website functionality

These third parties may process information according to their own privacy policies and terms.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The updated version will be published on this page with a revised effective date.

CONTACT

If you have questions about this Privacy Policy or how Urban Street Food handles your information, please contact us through the contact details provided on our website.

URBAN STREET FOOD
Port Harcourt, Nigeria.

Effective date: September 2026