HELP
HELP
HOW CAN WE HELP?
ABOUT USF
Where is Urban Street Food located?
Urban Street Food is a food house based in Port Harcourt, Nigeria.
Our current walk-in location and available pickup and delivery areas are shown during the ordering process.
Our current walk-in location and available pickup and delivery areas are shown during the ordering process.
What are your operating days?
USF operates Monday to Saturday.
We are closed on Sundays.
We are closed on Sundays.
What time are you open?
Our services operate across different time windows throughout the day.
Pickup, delivery, bulk orders and walk-in service each have their own available times. The options available for your order are shown during checkout.
Pickup, delivery, bulk orders and walk-in service each have their own available times. The options available for your order are shown during checkout.
ORDERS
How do I place an order?
Choose your meal, select your options, add it to your cart, choose pickup or delivery, and complete payment through Paystack.
Can I order for a future date?
Yes. Pre-orders can be placed for eligible future dates shown during ordering.
Can I order on Sundays?
No. USF is closed on Sundays.
Can I change my order after placing it?
Contact us as soon as possible with your order reference.
We'll do our best to accommodate changes, but changes cannot always be guaranteed once your order has entered preparation.
We'll do our best to accommodate changes, but changes cannot always be guaranteed once your order has entered preparation.
Can I cancel my order?
Contact us as soon as possible with your order reference.
Cancellation and refund eligibility may depend on the stage of your order.
Cancellation and refund eligibility may depend on the stage of your order.
PICKUP & DELIVERY
Do you offer pickup?
Yes. Available pickup times are shown when you place your order.
Do you offer delivery?
Yes. Available delivery options and time windows are shown at checkout based on your order and location.
Can I choose my delivery time?
You can select from the available delivery windows shown during checkout.
Can someone else collect my order?
Yes. Make sure the person collecting has the correct order details or order reference.
Can I arrange my own rider?
If self-arranged delivery is available for your order, the option will be shown during checkout or communicated by the USF team.
Where is my order?
Your order reference is the quickest way for us to locate your order.
Contact USF with your reference ready and we'll check the status for you.
Contact USF with your reference ready and we'll check the status for you.
MENU
What is available today?
USF's menu changes throughout the week.
The website shows the dishes available for the date you're ordering.
The website shows the dishes available for the date you're ordering.
Do you serve the same menu every day?
No. Our menu follows a rotating schedule, with selected dishes and specials appearing on different days.
What sizes are available?
Single orders are available in Small, Medium and Large where applicable.
Do I have to choose a protein?
Yes. A protein selection is required before completing a single order.
What if something is sold out?
Availability is updated as orders are placed.
When an item sells out, it will no longer be available to order.
When an item sells out, it will no longer be available to order.
PAYMENT
How can I pay?
Online orders are paid securely through Paystack at checkout.
How do I know my payment was successful?
After successful payment, your order is confirmed and you'll be taken to the order confirmation page.
I was charged but did not receive an order confirmation. What should I do?
Don't place another order immediately.
Contact USF with your payment details and any order reference or transaction information available so we can check the payment.
Contact USF with your payment details and any order reference or transaction information available so we can check the payment.
BULK ORDERS
Do you accept bulk orders?
Yes. USF accepts group, corporate and bulk food orders.
How many meals do I need to order for a group order?
Group lunch orders start from 10 meals.
Can I choose different meals for a bulk order?
Yes. Bulk ordering provides a wider selection of available menu options.
Do you deliver bulk orders?
Yes. Available bulk delivery options and time windows are provided when placing your order.
Can I place a bulk order in advance?
Yes. Advance ordering is available for eligible dates.
For larger or more specific requirements, visit the Bulk & Corporate section.
For larger or more specific requirements, visit the Bulk & Corporate section.
WALK-IN
Can I buy directly at USF?
Yes. Walk-in service is available during our evening service hours.
Do I need to order online before coming?
No. You can purchase directly at the walk-in location while food is available.
Can I reserve food for walk-in?
You can place an online order for an available pickup time. Walk-in availability depends on what remains available that day.
SOMETHING WENT WRONG?
My order is late?
Contact USF with your order reference and we'll check the status of your order.
I received the wrong item. What should I do?
Contact us as soon as possible with your order reference and details of the issue.
My order arrived incomplete or damaged. What should I do?
Contact USF as soon as possible with your order reference and details of what happened.
I have a question that isn't answered here.
We're happy to help.
If your question is about an existing order, have your order reference ready so we can assist you quickly.
If your question is about an existing order, have your order reference ready so we can assist you quickly.